Contact the Editors About a Correction

Editorial Contact and Response Rules

Email is the only channel the desk runs. Write to [email protected]. Say which page and which sentence you mean, attach a link to the source you believe is right, and give the date you read it.

A message with a source is answered first. Messages about a specific clause or register row move faster than general ones, because a document can be re-opened in a single sitting.

In Short, What to Send Us

Here's the fastest route: one page, one sentence, one document, one date. That's it, and it's usually enough to settle the whole thing in one reply.

You'll get a straight answer even when the answer is that nothing changes. If the document doesn't support the correction, the page keeps its not published wording and we tell you which source would move it.

Channel

Email, at the address above

Handles

Corrections, disputes, source requests

Cannot handle

Operator accounts, deposits, withdrawals, bonuses

Pages covered

15 signed pages since 14 Oct 2026

Evidence accepted

A regulator standard, a register row, a numbered operator clause

What Happens After You Send It

A message lands on one desk, and the person who wrote the sentence is the one who answers it, because the same person reads, checks and signs every page here. No triage queue sits in front of that.

An accepted correction moves two things a reader can see: the sentence itself, and the last-edited date under the byline of that page. A rejected one moves neither, and the reply names the document that would have moved both.

What the Editorial Desk Can Check

The editorial desk decides with documents. It works from the record instead of impressions. Our methodology is published in full, and the same criteria apply to every reply. To verify a disputed line, the editors re-search the register, re-read the clause, add a missing source, note a disagreement between two documents, or replace a capture with a newer one. It can also explain why a page says not published and which document would change that.

Our method page describes the evidence the desk accepts. A dispute about how a dossier weighs its criteria counts as an opinion; it is welcome, though it moves a page only with a document behind it.

Requests the Desk Cannot Handle

The desk holds no operator account, so releasing a withdrawal, crediting a deposit that has not appeared, interpreting a casino decision or speeding up an identity check all sit beyond it. ETH Casino Canada is an information service instead of a gambling operator or a payment provider, and that is a real limitation of what you can ask here.

One request of that kind is beyond everybody, and it is worth saying once in plain words: a transfer already sent on a public blockchain cannot be reversed by this desk, by an operator or by anyone else. Against a general enquiry, an account problem also moves faster elsewhere, so start with your casino's own support channel and, failing that, the authority named in its footer. Whether that authority publishes a register at all is something you can check in a minute.

Which Types of Request Go to the Operator?

An operator account belongs to the casino that opened it, and its terms govern every dispute about money. The desk cannot see a balance, a bonus or a pending withdrawal, so those requests go nowhere useful here.

Requests to add a guaranteed-profit scheme or a way around an identity check are declined, because neither exists and both would put a reader at more risk than they started with. Avoid any site that offers one of them to you.

What Is in a Reply from the Desk?

The complete list is short: a reply includes the document, the date it was read and the sentence it changes. A register settles a question about a licence, while an operator supplies its own terms, and the two do not always agree word for word.

The desk offers no opinion on a payout dispute, and that limitation is worth knowing before you write. Your operator holds those records, and they answer to the authority that licensed them instead of to this desk.

A licence claim carries a number, so it settles in minutes wherever the authority publishes a register. On one of the eight operators read here, the number in the footer returned nothing at all until a single character was corrected, and you can repeat that search yourself while you wait for an answer.

4 Details That Make a Correction Checkable

Four details do it. Four details are enough to settle a dispute in one sitting. A correction that carries them is checkable straight away, and a message missing any of them takes longer. The list below is the same one the desk works through internally, so sending it complete saves a round trip.

1. The page URL and the exact sentence, table cell or caption you dispute.
2. The document that shows the correct value: a numbered clause in the operator's terms, a register row, or a regulator page.
3. The date you read it, because operators change limits and territory lists without notice.
4. Whether you want to be credited; corrections stay anonymous otherwise.

Why the Date You Read It Matters

A date is what turns a claim into usable evidence. Without one, a screenshot is just a picture of a screen. An operator can rewrite a fee line, a territory list or a withdrawal window overnight, and one fee table read for this site moved between two readings on the same day.

Since 14 Oct 2026 the same 4-point rule has applied to every page here. Try it on the smallest detail you doubt, because the rule scales the same way on a licence number and on a caption.

Words the Desk Uses in Replies

Correction

A change to a published figure or sentence, made because a source a reader can open says something different.

Source

A regulator standard, a register row or a numbered operator clause, dated on the day it was read.

Not published

The reply given when no document states the figure, which is printed on the page instead of guessed at.

Disagreement

Two documents stating different values, which the page then shows side by side instead of averaging.

After a Correction Reaches the Desk

A correction reaching the desk meets its document first. The document always wins over the wording of a message. Our criteria for a change are the same on every page: every correction is checked against the original source, never against the phrasing of your message. If the source confirms it, the page changes, the update date moves, and the old wording disappears from the rest of ETH Casino Canada as well.

Where documents disagree with each other, the page prints both and says so instead of picking a side. The about page explains why an operator cannot buy a change, while the terms of use set out the accuracy limits every reader accepts.

Help and Support with Gambling Harm

If gambling is causing harm, a support service is a better first call than this desk. The responsible gambling page sets out the limits a licensed account lets you apply, how self-exclusion works at a single operator and through a provincial scheme, and which helplines this site prints, each one read in a primary source rather than recalled.

Trained advisers staff those services, while this desk only edits pages, so reach them first. Nothing published here is meant for anyone under 18.

Does the Desk Ever Refuse a Change?

The desk refuses a change whenever the document behind it fails, and the reply says which source would have worked instead. A refusal is written out like any other answer.

Readers sometimes send a directory entry, and they get a straight explanation of why it is read but never quoted. A register row or a numbered clause carries far more weight.

Recap: Desk Limits Compared, Point by Point

Against an operator help desk, the limits here are narrow: this desk checks a correction against its source, prints a disagreement instead of averaging it, and answers a sourced message first. It cannot touch an operator account, a deposit or a withdrawal, it cannot reverse a transfer, and it will not publish a way around an identity check.

If you need a figure changed, the document is the better argument. Send it. Read how we test it before you write, because it lists exactly which documents count. Then send the 4 details above and the reply will arrive with the document attached.